Purpose

This procedure describes how to sign in on a computer with a different user account (work or school account).

Important requirement

• The device must be connected to the internet.
  Without an internet connection, you cannot sign in with a new or different account.

Step-by-step plan

1. Go to the sign-in screen

• Start the computer or sign out of the current user:
  • Click Start → User icon → Sign out
• You will now arrive at the sign-in screen.

2. Choose another user

• At the bottom left, you may see existing users.
• Choose:
  • "Other user"
    (If visible, otherwise you will automatically go to this screen)

3. Go to sign-in options

• On the sign-in screen:
  • Click "Sign-in options"

4. Choose the key symbol

• Select the key symbol
  (This represents signing in with username and password)

5. Sign in with your account

• Enter your email address (work or school account)
  (e.g. firstname.lastname@company.be)
• Enter your password
• Press Enter or click the arrow

6. Complete any additional verification

• If requested:
  • Confirm via MFA (e.g. Microsoft Authenticator or SMS code)

7. First sign-in

• At a first login:
  • It may take a few minutes
  • Your profile will be set up automatically

Possible problems

 No internet connection

• Sign-in fails
• Solution:
  • Connect to Wi-Fi or network via the icon at the bottom right

 Wrong sign-in option

• For example, you see a PIN field instead of an email address
• Solution:
  • Click again on Sign-in options and select the key symbol

 Incorrect password

• Check:
  • Caps Lock
  • Keyboard language