1       Starting a Call (outgoing call)

• Go to “Calls” in Teams
• Search for a contact OR enter a phone number
• Click the phone icon to call

Shortcut:
From a chat: simply click the call icon at the top right

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2      Receiving a Call (incoming call)

A popup appears when there is an incoming call
 

You can:

• Answer (audio or video)
• Decline (usually goes to voicemail)

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3      Basic Functions During a Call

During a call, you have via the buttons (or “…” menu) among others:

• Mute / unmute
• Put on hold
• Add person
• Transfer
• Share screen These are typically in the call toolbar

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4       Call Transfer (very important in practice)

During a call:

• Click on the three dots (…)
• Select Transfer
• Select colleague or number
• Click on Transfer

Variants:

• Direct transfer → transfer immediately
• Consult first → speak to colleague first

You can also transfer directly to voicemail.

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5       Setting Up Call Forwarding (structural)

Via:    Profile → Settings → Calls

You can among others:

• Always forward to colleague/number
• Ring simultaneously
• Ring yourself first → then forward
• Automatically send to voicemail

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6       Colleagues’ Status (presence)

Teams shows availability in real time.

Most used statuses:

• 🟢 Available
• 🔴 Busy / in call / meeting
• 🟡 Away
• ⛔ Do not disturb
• ⚪ Offline 

The status changes automatically based on activity, meetings and calls.